Privacy Policy

**PRIVACY POLICY - IGAIG Insurance**

*Last Updated: March 5, 2026*

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## 1. Introduction

IGAIG Insurance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including SMS messaging.

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## 2. Information We Collect

We may collect the following types of information:

- **Personal Information:** Name, phone number, email address, mailing address, date of birth

- **Insurance Information:** Medicare eligibility, current insurance plans, coverage preferences

- **Communication Data:** Meeting notes, call records, SMS message history

- **Technical Data:** IP address (when visiting our website)

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## 3. How We Collect Information

We collect information when you:

- Fill out insurance quote forms

- Schedule meetings or consultations

- Provide your contact information during phone calls

- Communicate with us via email or SMS

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## 4. How We Use Your Information

We use your information to:

- Provide insurance quotes and plan comparisons

- Send Medicare enrollment deadline reminders

- Communicate about your insurance options

- Schedule and confirm appointments

- Process insurance applications

- Provide customer support

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## 5. SMS Messaging

By providing your phone number, you consent to receive SMS messages from us regarding:

- Medicare Open Enrollment deadlines

- Insurance plan information and updates

- Appointment reminders

- Important insurance-related notifications

**Message Frequency:** Message frequency varies throughout the year, with increased communications during Medicare enrollment periods (October-December and January-March).

**Message and Data Rates:** Standard message and data rates may apply based on your wireless carrier plan.

**Opt-Out:** You can opt out of SMS messages at any time by replying "STOP" to any message. Once opted out, you will no longer receive SMS messages unless you opt back in.

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## 6. How We Share Your Information

We do not sell your personal information. We may share your information with:

- **Insurance Carriers:** To process your insurance applications and enroll you in plans

- **Service Providers:** SMS delivery services (Twilio, Telnyx) and CRM systems

- **Legal Requirements:** When required by law or to protect our rights

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## 7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

- Encrypted data storage

- Secure access controls

- Regular security assessments

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## 8. Your Rights

You have the right to:

- Access your personal information

- Request correction of inaccurate information

- Request deletion of your information (subject to legal requirements)

- Opt out of SMS messages

- Opt out of marketing communications

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## 9. Retention

We retain your information as long as necessary to provide our services and comply with legal obligations. Insurance records are typically retained for 7 years per state regulations.

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## 10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last Updated" date.

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## 11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

**IGAIG Insurance**  

Email: md@igaig.com  

Phone: 408-799-8577  

Website: www.igaig.com